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Refund Policy

Refund Policy - the basics

  • Report any issues immediately to our staff (our stores are staffed during all business hours).

  • Refunds are investigated on a case by case basis by the ownership. 

  • We not offer cash refunds; only credits for washing/drying. 

  • If you had a machine error, you must tell us the date the error occurred, the nature of the error, and the machine number. 

  • All refund requests must be made within 7 days of the event, in writing via email or in person at the store. 

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